Mahmood Sharif

Mahmood Sharif is a researcher at NortonLifeLock Research Group. His research interests span a wide range of computer security and privacy related areas, including adversarial machine learning, human factors, and online anonymity and censorship. During his Ph.D. studies in the Electrical and Computer Engineering Department and the CyLab Security and Privacy Institute at Carnegie Mellon University, Mahmood was awarded the CyLab Presidential Fellowship (twice) and the NortonLifeLock Research Group Graduate Fellowship. Prior to Carnegie Mellon, Mahmood received his B.Sc. and M.Sc. in Computer Science from the University of Haifa.

Selected Academic Papers

  • A Field Study of Computer-Security Perceptions Using Anti-Virus Customer-Support Chats
    Mahmood Sharif, Kevin A. Roundy, Matteo Dell'Amico, Christopher Gates, Daniel Kats, Lujo Bauer, Nicolas Christin
    In Proceedings of the 2019 Conference on Human Factors in Computing Systems (CHI 2019)

    To identify needs for improvement in security products, we study security concerns raised in Norton Security customer support chats. We found that many consumers face technical support scams and are susceptible to them. Findings also show the value of customer support centers in that 96% of customers that reach out for support in relation to scams have not paid the scammers.