Status Changes

Certain circumstances, known as life events or qualified status changes, allow you to change some of your benefits elections during the plan year.

Status Changes During the Plan Year

Under IRS rules, you may make changes to your benefits during the plan year only if you experience a qualified status change and the changes are consistent with the qualifying event.

Be Aware of the 31-Day Window
If you are eligible to make changes to your NortonLifelock benefits, you must make the changes within 31 calendar days from the qualified event date or wait until the next Open Enrollment period.

For example, if you get married on August 1, you can enroll your new spouse through midnight of August 31. If you miss that deadline, you must wait until Open Enrollment for benefits to start January 1 of the following year.

Please note: If you have a newborn, you must make a status change within 60 days of birth.

Election Changes

If you have a qualified status change event, log into benefitsolver.com [show me how] to make eligible changes to your benefits. Make sure to select the appropriate life event and print a confirmation when you have processed the changes.

The status change event date will always be the benefits effective date. For example, if you have a baby the benefits effective date is the day the baby was born.

Dependent Social Security Numbers (SSNs)
We are required by Medicare to collect social security numbers for your enrolled dependents.

If you are enrolling a newborn child you will not need to add the SSN but once it has been obtained you will need to update it. If your dependent is on a visa and you do not have their SSN yet then you will need to call Benefitsolver to have your dependent added to your account.

Benefitsolver representatives are available by calling 1-888-907-1335 Monday through Friday, from 5:00 AM to 5:00 PM, Pacific Time.